About the Company:

Monstronauts is a game development company and publisher from the Philippines, with flagship projects that focus on time management for mobile. With an established track record of crafting top-notch games, our seasoned in-house team has been putting the impossible into play since 2015.

About the Role:

Monstronauts is seeking a Community Management Intern to serve as the vital bridge between our player community and internal development teams. This role involves meaningful engagement with players across multiple online platforms, gathering and synthesizing community feedback and expanding our audience base.

The ideal candidate will foster authentic relationships within our Monstronauts community, manage multi-channel communication, and provide valuable insights that directly influence our product development priorities.

Job Responsibilities

Community Engagement & Management

• Monitor and respond to player inquiries, questions, and feedback across multiple platforms including Discord, Facebook, Twitter, Steam, Reddit, and official forums
• Serve as the primary liaison between our player community and internal development teams
• Engage with community members on a daily basis, fostering positive interactions and building strong relationships

Research & Strategy Support

• Research community events, conventions, and outreach opportunities to expand our presence
• Identify trending topics, pain points, and opportunities within the community landscape
• Support the development and implementation of community outreach strategies

Feedback & Documentation

• Collaborate with the support team to compile comprehensive feedback reports
• Translate community sentiment and requests into actionable insights for development teams
• Help prioritize development initiatives based on community needs and engagement data

Cross-Functional Collaboration

• Work closely with the social media team to ensure consistent messaging and community communication
• Coordinate with Publishing and Marketing teams on community-focused campaigns and initiatives
• Participate in team meetings to advocate for player perspectives

Required Qualifications

• Currently pursuing a Bachelor's degree in Mass Communication, English, Marketing, or related field
• Excellent written and verbal communication skills with strong attention to detail
• Confident, outgoing personality with a natural ability to engage diverse audiences
• Comfortable presenting ideas and communicating on camera when needed
• Self-motivated with strong organizational and time management abilities
• Passionate about gaming and building positive online communities

Plus Points

• Active content creator or streamer, or comfortable with going on camera
• Previous experience in community management, customer support, or social media management
• Familiarity with gaming communities and player engagement best practices, especially for casual mobile games
• Understanding of player sentiment analysis and community feedback loops
• Portfolio demonstrating writing samples or community engagement work

Send your cover letter, CV, and portfolio through: