Privacy Policy for Monstronauts.com

1. At a glance

This summary is a quick guide. The detailed policy controls if there is any difference.

2. Who we are and what this policy covers

Monstronauts Inc. is the data controller for Monstronauts.com. Our registered address is 969 Aurora Boulevard, Quirino 3-A, Quezon City, Metro Manila, Philippines 1102.

This policy covers the following platforms:

• Website

It applies to players, account holders, website visitors, and people who contact us in these territories:

• Worldwide / all territories

3. Information we collect

• IP address
• Diagnostics
• Crash logs

These categories may include information supplied by Users, account and support details, device and network information, gameplay events, crash records, storefront purchase confirmations, advertising identifiers, and social or multiplayer interactions where the relevant features are enabled.

Required and optional information

Unless this policy or the collection screen states otherwise, information requested to create or secure an account, deliver a requested feature, process a support request, or satisfy a legal requirement is required for that purpose. If required information is not provided, the affected feature or Service may be unavailable. Information identified as optional may be withheld without affecting unrelated features.

Users must have authority to provide any Personal Data about another person that they submit through the Service.

4. How we collect information

We collect information that Users provide directly, information generated automatically when the Service or a device interacts with it, and information supplied by selected storefronts, identity providers, advertising partners, analytics tools, hosting providers, and other service providers. Optional third-party account access is activated only after the User chooses the connection and grants the requested permission. Current selected providers: Google Analytics (Universal Analytics), Mailing List or Newsletter (This Application), Contact form (This Application).

5. How we use information

We use information to provide and secure the Service; create and administer accounts; save progress and preferences; provide requested social, communication, or support features; verify transactions and entitlements; diagnose crashes and performance problems; measure use and improve the Service; prevent fraud, abuse, and security incidents; send requested or permitted communications; comply with law and valid authority requests; and establish, exercise, or defend legal claims. We will provide any notice or consent required before using information for an incompatible new purpose.

6. Legal bases for processing

7. Payments

Purchases are processed through the applicable third-party storefront. The storefront or its payment provider handles payment-card details under its own privacy terms. The Studio may receive transaction identifiers, entitlement status, product details, price, currency, region, refund status, and related records needed to verify purchases, provide content, prevent fraud, keep required financial records, and handle support. Storefront purchases, subscriptions, cancellations, and refunds remain subject to the applicable store rules and mandatory consumer rights.

8. Sharing and service providers

We disclose only the information reasonably needed for the purposes described in this policy. The disclosed SDK and service-provider inventory is Google Analytics (Universal Analytics), Mailing List or Newsletter (This Application), Contact form (This Application).

Selected provider details:

• Google Analytics (Universal Analytics) — Usage analytics, activity reporting, and measurement of product interactions. Data received and processed may include Cookies or Trackers, Usage Data, device and browser details, IP address, and interaction events. Processing location: United States and Ireland. Provider privacy policy.
• Mailing List or Newsletter (This Application) — By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase. Data received and processed may include Country; date of birth; email address; first name; gender; last name. Processing location: The Studio processes information at its operating locations.
• Contact form (This Application) — By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Data received and processed may include Company name; country; email address; first name; last name. Processing location: The Studio processes information at its operating locations.

We may also disclose information to public authorities where legally required or as part of a reviewed corporate transaction. Each processor must be covered by appropriate contractual and security controls.

9. Processing locations and international transfers

The Studio processes information at its operating locations. Selected providers identify the following additional processing locations:

• United States and Ireland.
• The Studio processes information at its operating locations

Personal Data may be transferred to a country other than the User's country when the Studio or a selected provider operates there. Where a restricted international transfer requires a safeguard, the Studio uses an applicable lawful mechanism, such as an adequacy decision, approved contractual clauses, or another mechanism permitted by law, together with supplementary measures where required. Users may contact the Studio for information about safeguards relevant to their Data.

10. How long we keep information

We retain Personal Data only for as long as needed for the purpose for which it was collected. Account and contract data may be kept while the relationship remains active; support, transaction, security, analytics, and system records follow purpose-specific schedules; and information may be retained longer when required by law, a valid authority request, consent that has not been withdrawn, or the establishment, exercise, or defense of legal claims. When the applicable period expires, the information is deleted or irreversibly anonymized, subject to limited backup cycles and legal holds.

11. Your privacy rights

Depending on location, Users may have rights to withdraw consent; object to processing, including direct marketing; access, correct, delete, restrict, or receive their information; request portability; opt out of sale, sharing, targeted advertising, or profiling; appeal a denied request; and complain to a regulator. Exercising a right will not result in unlawful discrimination.

Requests may be sent to privacy@monstronauts.com. We may request information reasonably necessary to verify identity or authority. Requests are free unless applicable law permits a reasonable fee, and we respond within the period required by law, including within one month where the GDPR applies. Where required, we provide an appeal method and notify recipients of a correction, deletion, or restriction unless doing so is impossible or disproportionate.

12. Cookies, analytics, advertising, and opt-outs

The Service may use device storage, cookies, analytics, attribution tools, or advertising identifiers only for disclosed purposes and where the selected features require them. Current tools: Google Analytics (Universal Analytics), Mailing List or Newsletter (This Application), Contact form (This Application).

Where required, optional analytics, advertising, or similar non-essential tracking starts only after the required notice and consent. Users may withdraw consent through available in-app controls, use device privacy or advertising settings, follow a selected provider's opt-out instructions, and unsubscribe from marketing messages using the link provided. Mobile Users may also limit interest-based advertising through platform settings or recognized industry opt-out tools. Withdrawing consent does not affect processing that occurred lawfully before withdrawal.

13. Feature-specific processing

Enabled product features:

• Analytics
• Newsletter or marketing email
• Contact form

14. Security and processing methods

We use administrative, organizational, and technical safeguards appropriate to the nature of the information and the risks involved. Measures may include access controls, authentication, least-privilege permissions, encryption in transit, secure configuration, logging, backups, vendor review, staff procedures, and incident response. Access is limited to personnel and providers who need the information for a disclosed purpose. No system can guarantee absolute security, and the final wording must match controls actually in operation.

15. System logs, legal claims, and authorities

Operation and maintenance may generate system logs containing device, network, security, crash, and interaction details. Personal information may be preserved or disclosed when reasonably necessary to establish, exercise, or defend legal claims; investigate misuse; protect Users or the Service; comply with law; or respond to a valid request from a competent authority.

16. Contact us

Monstronauts Inc. is the data controller. Privacy questions and rights requests may be sent to privacy@monstronauts.com or mailed to 969 Aurora Boulevard, Quirino 3-A, Quezon City, Metro Manila, Philippines 1102.

17. Sale, sharing, and third-party resources

Sale, sharing, targeted-advertising, and profiling status: Does not sell or share for targeted advertising.

Any legally required opt-out method must be described in the tracking section. Third-party storefronts, websites, advertisements, and services have their own privacy practices, which Users should review before providing information.

18. Changes and effective date

Effective date: 2026-08-07.

Change-notice method: Website

Where a change affects consent-based processing, we will request new consent when required. Questions may be sent to privacy@monstronauts.com.

19. Definitions

Personal information means information that identifies or can reasonably be linked to a person. Usage Data means technical and interaction information collected automatically. User means a person using the Service and ordinarily the person to whom the information relates. Processor means a party processing information for the Studio. Service means the products and related services covered by this policy. Tracker means technology such as cookies, device identifiers, pixels, local storage, or similar tools used to recognize or measure a User or device.